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FAQs

Are you able to deliver to overseas destinations?
Yes, we can deliver to most areas of the world. We have a minimum order value of £200 (excluding VAT) for export; please add the required items to the basket, then go to the basket and click 'Request Quote' (below the 'Proceed to Checkout' button). We will then email you a shipping quotation for your approval.

Do you have a catalogue?
Yes, we do have a catalogue which is available to trade users. If you would like to receive a copy please email sales@landmarktrading.co.uk with your name, address, daytime contact number and business name (if applicable).

Do you offer credit accounts?
If you are interested in opening an account with us please email sales@landmarktrading.co.uk with 'credit account application' in the subject line and we will send you the relevant form to complete. If your application is successful, you can also use your credit account online - please ask if you would like this setting up.

Can I use my credit account online?
Yes - if you hold a valid credit account with us, once set up online you can use this facility to order items online and pay later as you would when ordering by phone. Please contact sales@landmarktrading.co.uk if you'd like this setting up.

Do you offer timed or Saturday delivery?
As you pass through checkout you'll have the option of standard, pre12 or Saturday delivery (for most areas, although not all services may be available in all areas). If you'd like any other delivery service, or delivery on a particular day, please contact us by phone, live chat or email, and we'll do our best to help.

I will be out when you try to deliver. Can my parcel be left somewhere?
On the last step of the Checkout (Step 5 - Order Review) there is a text box for you to enter any delivery instructions, for example to leave the parcel with a neighbour. However, please note that if you request goods to be left on your property (for example in a porch or shed) no signature will be obtained, so this is at your own risk.

I'm looking for an item not listed on your site - can you help?
We have access to a wide range of 'specials' and non stock lines. Please contact us with your enquiry and we will be glad to advise whether we can supply, along with a quotation.

How do I return an item?
You'll need to request a returns number by filling in our online returns form. Once this has been submitted, you should receive a returns number by email with instructions how to send your item(s) back. You can read our returns policy here: www.landmarktrading.com/returns.

I've forgotten my password!
Please go to the Log In page and you will see a 'Forgot Your Password?' link. Click this to generate a password reminder email. If your email address has changed since you initially registered, you'll need to create a new account with your new email address, as if you were a new customer.

I've got a new address/phone number, how do I amend my account details?
Log in with your usual email address and password, and then click 'Account information' to change a password or  'My Addresses' to change or add an address.

Should I log in or use the guest checkout?
If you are making a one-off purchase, and are not likely to order again, then the guest checkout is quick and easy and does not requre a password. No details are stored and you will not be able to view past orders. If you may order again, or may wish to view your order in the future, we highly recommend using the Log In option. This requires you to enter a password of your choice. Your details will then be remembered for next time, making the checkout process faster, and you'll be able to view past orders, save multiple delivery addresses, save items to a wishlist, and more.

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